TSOLife’s Resident Feedback and Survey Solution is a comprehensive platform that helps senior living communities collect, manage, and analyze resident feedback. The solution includes features that make collecting feedback from residents, family members, and associates fast, easy, and convenient.
This includes:
- Resident move-in surveys
- Ongoing general surveys
- Automated communication
- Intuitive community dashboards
- Clean data collection and resolution details
Survey Snapshot
The Survey Snapshot provides a quick look into your Net Promoter Score (NPS) while offering a breakdown of promoters, passives, detractors, and Department Satisfaction Scores.
To explore your survey snapshot, navigate to Feedback and select Surveys Snapshot:
To ease your search, you can filter by date and care level. You can also refine the snapshot based on the survey recipients (residents, family, residents + family, or staff). From here, you can click into the promoters, passives, and detractors to see where action can be taken, as well as clicking into the community's departments to review feedback and ratings.
Main article: Survey Snapshot
Survey Dashboard
The Survey Dashboard provides a high-level look at specific survey data including how many recipients are responding, NPS figures for each survey, and links to drill further into the results.
To explore this information, navigate to Feedback and select Survey Dashboard:
To ease your search, you can filter by care level or by recipient (residents, family, residents + family or staff). Within this section, you can also review data for the following types of surveys:
- Recurring: Surveys that are deployed at a set time that is determined by your organization. This could include Quarterly and Annual Surveys.
- Triggered: Surveys that are deployed when a particular action occurs. This could include Move-In, 30 Day, and Move-Out Surveys. You can also review this section with the incremental time filter.
Clicking the View Details button of any survey will take you to the Survey Details page, which will provide you with a wealth of knowledge of the collected data.
Main article: Survey Dashboard Walkthrough
General Feedback
The General Feedback Survey (GFS) is available for residents and family members to provide real-time feedback about the community. The survey can be taken within the apps or the web experiences.
To review the General Feedback Survey, navigate to Feedback and select General Feedback:
From here, you can explore survey responses and submissions, resolutions, and results by department. You can also complete a General Feedback Survey on a resident's behalf by clicking the Take GFS on Behalf of a Resident button.
Main article: General Feedback Survey (GFS)
Feedback Dashboard
The Feedback Dashboard presents an overview of how resolutions are handled within your corporation or community. This includes a breakdown of open, overdue, and closed resolutions, speed to resolution rate, open resolutions by priority, Net Promoter Score, and a look at resolutions by department.
To explore the Feedback Dashboard, navigate to Feedback and select Feedback Platform:
To ease your search, you can filter by date, care level, or by specific survey.
The Feedback Dashboard differs from the Survey Dashboard in the sense that this specific dashboard is more focused on resolutions and taking action.
To be taken to an immediate list of high priority resolutions, click the button in the Open section of the Resolutions Breakdown labeled High Priority Resolutions.
Main article: Feedback Dashboard Overview
Resolutions
The Resolutions section provides a centralized hub for reviewing, managing, and taking action with resolutions. To explore the Resolutions section, navigate to Feedback and select Resolutions:
This is the bread and butter of where you can take action and generate personalized results for the residents of your community. Resolutions are presented in the Open and Closed tabs, and you can browse through data via the wide range of filters on the left-hand side of your screen.
Main article: Resolutions Walkthrough
Jump to an article to learn more about surveys and feedback:
Net Promoter Score (NPS) Overview
Downloading Resolutions
List of Surveys in the Feedback Platform
Department Satisfaction Scores