The General Feedback Survey (GFS) is available for residents and family members to provide real-time feedback about the community. The survey can be taken within the apps or the web experiences.
The General Feedback Survey is great for:
- Exploring Responses: Review individual responses for insights.
- Check Resolutions: See how feedback has been addressed and resolved.
- View Results by Department: Analyze performance and feedback trends across different departments.
- Identify Top Promoters and Detractors: Gain insights into which residents are highly satisfied and those who may need additional support.
To access the data for the General Feedback Survey, check out Feedback > General Feedback:
You can browse General Feedback data by a date range or by care type, located at the top of the page.
Once you have selected a date range, there's a number of things you can do:
- Browse General Feedback responses by
- Residents
- Family
-
Total Submissions: Clicking the View Submissions button will present a list of residents/family members who have submitted the General Feedback Survey. From here, you can click Details for their specific responses or click Resolutions to create and manage follow-up action:
- Resolutions: Takes you to the Resolutions section, where you can manage solutions for feedback.
- Take GFS on Behalf of a Resident: In the event that a resident is unable to take the survey on their own, you may select this button and fill out the survey with them on their behalf.
Scrolling down, you can explore the data by department. This includes:
- Activities
- Admin
- Care
- Dining
- Housekeeping
- Maintenance
Each department will include a breakdown of the percentage of residents who reported being satisfied along with numerical data in response to popular questions and resolutions that have been created from the question:
Jump to another article to learn more about surveys and feedback:
Survey and Feedback Platform Overview
Survey Dashboard Walkthrough
Net Promoter Score (NPS) Overview