Purpose: Check-in interviews are essential for updating residents' engagement profiles with their new hobbies, interests, and Quality of Life. Regular check-ins ensure that your community dashboard reflects these changes.
Best Practices
When to Conduct Initial Check-In Interviews:
- Familiarize Yourself with the check-in interview questions beforehand.
- Prioritize Residents with low quality-of-life scores.
- Focus on residents who have previously completed the paper Engagement Profile.
- Consider your community size to determine the number of check-ins to complete each week.
- Stagger Interviews to spread them out over time.
- Allocate sufficient time for each interview, as they typically last between 15-30 minutes.
Remind Residents That Check-In Interviews Are:
- An opportunity to update their interests and hobbies.
- A chance to gain insights for creating a more unique and fulfilling experience.
Tips for Redirecting Residents During Interviews
- Encourage Focus on Personal Experiences: Guide residents to share their own stories and interests.
- Keep Conversations Present: Gently steer discussions back to the current questions if they stray.
- Listen Actively: If a resident dwells on a specific event or person, acknowledge their concerns, but redirect the conversation back to the interview topics.
- Address Serious Concerns: If a resident insists on a situation, make a note of it, assure them you will follow up with the appropriate department, and continue with the interview.