Within the TSOLife resident app (and web portal), residents can submit service and maintenance requests directly from their mobile device or computer, which streamlines the process of work orders and improves response efficiency.
Note: this feature is tied to an integration with TELS. Please contact your customer success manager for more information on enabling this integration.
Accessing Service Requests in the Resident App
To access this feature when utilizing the resident app, open the side navigation menu and select Service Request. From here, residents can view previously opened requests, check on the status of opened requests, or open a new request:
- Access the feature by selecting Service Request from the left navigation menu.
- View previously opened requests, check on the status/resolution of requests, or open a new request by selecting Request a Service.
- Request a Service by type: Maintenance, Landscaping, IT Services, Housekeeping.
- Fill out the Service Request form with a description and details of the problem, your location, whether or not the technician has permission to enter, and any other information that may be useful.
- The Request Details provide a glimpse into the report and includes the originally submitted problem and information as well as work order details and a case status.
Accessing Service Requests in the Web Portal
The process for accessing this feature in the web portal very closely mimics the layout of the resident app. When inside the web portal, simply click Service Requests. On this screen, you'll be able to view a list of previously opened requests and can start a new one by selecting Request a Service:
From here, you'll be able to fill out the same form with a description of the problem, your location, and whether or not the technician has permission to enter:
Once again, this feature is enabled through an integration with TELS. Please contact your customer success manager for more information on this integration.
Jump to another article to learn more about the resident app: