How to Use the TSOLife Help Center (2:03 Runtime)
The TSOLife Help Center is your one-stop shop for tips, tricks, and tutorials for getting the most out of your TSOLife experience. Available 24/7/365, the Help Center contains support documentation that is designed to help you find answers fast.
What's included?
- Thorough support articles complete with screenshots and step-by-step instructions.
- Engaging videos that demonstrate how features work.
- Release notes so you can always be in-the-know whenever updates are made to TSOLife.
- High-level overviews and content for getting started.
- Portal for getting into contact with the TSOLife Customer Success team.
Accessing the Help Center
To access the Help Center from the web app, click the admin menu in the upper right-hand corner of your screen and click Support from the appearing dropdown:
Once selected, you'll land on the Help Center's home page, which has a number of key points of interest:
Key points of interest:
- Spotlight categories: clicking one of these categories will transport you to an exclusive list of articles pertaining to these respective topics.
- Accordion menu categories: the rest of the Help Center is populated with these types of menus that work in a similar fashion to the spotlight categories; simply click a topic and be transported to a list of corresponding articles.
- Search bar: enter your question or keywords and the Help Center's predictive results will offer answers.
- Submit a request: not finding what you're looking for? No problem! Click this button, fill out the form with as much detail as possible, and someone from our team will get back to you before you know it.
Finding an answer
The Help Center features predictive results, meaning that when you start typing text into the search bar, you'll be presented with matching content to help you find answers fast:
You can also browse content by clicking the various menus that you'll find on the Help Center's home page as well as the left-hand navigation menu:
Submit a request
Clicking the Submit a request button (located at the very top and very bottom of the Help Center) will open a form that you can fill out for our Customer Success team to review. Please include as much information as you can about the issue that you're experiencing and, if possible, attach screenshots so we can see what's going on:
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