Essentials of Interviewing Video (2:27 runtime)
Speaking with your residents about their lives and experiences is pinnacle, but actually hearing and understanding them can make all the difference in turning a pleasant stay into an unforgettable one.
This video presents a quick overview of why interviews are so pivotal, offers strategies for engaging residents during interviews, and, perhaps most importantly, how interviews can make the resident experience more rewarding.
Jump to another article to learn more about interviewing:
Interview Process
Four C’s of Quality Interviews
Your Story Matters! How Resident Interviews Create a More Personalized Experience
Interviewing Residents with Memory Loss