Request, edit, and view transportation for personal outings and appointments using Your Resident App.
Requesting Transportation in Your Resident App
Once you open Your Resident App, you will be presented with the Home Screen. Scroll down to My Trips:
Accessing the Transportation Request
Select the arrow to start your request. You can also review and trips you have coming up.
Creating your Transportation Request
Press the blue Request Trip button:
Adding the Details to your Transportation Request
Start by adding a type for your event:
Adding Details to your Transportation Request
- Select “Medical” or “Other” as Request Type.
- Select a Trip Type - will you need a one way trip or will you call for pick up?
- What is the estimated time of your trip?
- Select the date of your trip.
Adding Details to your Transportation Request.
- Add the destination address to your Destination Details.
- Include a brief description of your trip.
- Add the departure time.
- You may also add any mobility needs you may require.
Is your Transportation Request within Radius?
This feature will let you know if your trip is out of your community’s trip radius:
Adding Notes to Your Transportation Request
You have the option to add notes to your transportation request. Once you have added notes you can select Next at the bottom:
Reviewing and Submitting your Transportation Request
Review your trip details by checking:
-
- Request/Trip Type
- Date and Time
- Destination address
Once you’ve reviewed, press Send Transportation Request:
Confirmation of your Transportation Request Submittal
When your Transportation Request has been submitted, you will see a confirmation screen.
Note: The community needs to accept the request, if any changes are made or a trip is not accepted you will receive a notification in your resident app.
Viewing your Transportation Requests
After you submit a request it will show under My Trips:
Editing or Cancelling your Transportation Request
You can cancel or edit a Transportation Request by clicking on it under My Trips:
After selecting the trip you wish to edit or cancel, you can do so by clicking the desired button at the bottom of your screen:
Jump to another article to learn more about the Resident App: