At TSOLife, we are committed to delivering an exceptional experience with our print services. To assist you in navigating our process seamlessly, we’ve put together this comprehensive FAQ guide. Whether you need help preparing your files, placing an order, or managing shipping details, you’ll find all the information you need here. Our goal is to ensure your satisfaction, so please don’t hesitate to reach out if you need further assistance.
Preparing Files for Print
Need Help with Calendar or Newsletter Creation?
For assistance with creating your print order files, please contact your Customer Success Manager. We are here to guide you through every step.
Optimizing Activity Titles for Printing
To ensure your titles remain legible and stylish, keep them to 20 characters or fewer (including spaces). Tips include:
- Abbreviate: Use shorter forms (e.g., “Meeting” to “Mtg”).
- Prioritize: Focus on key details.
- Use Descriptions: Include detailed information in the description section rather than the title.
Managing Multiple Daily Activities
If your schedule is busy, readability may be affected. To enhance clarity:
- List only key activities on the calendar.
- Use empty boxes for recurring events.
Ensuring Readability for Residents
For easy-to-read content:
- Keep titles brief.
- Use the description section for additional details.
- Consider a 2-page layout for larger font sizes.
- Avoid multiple font colors, light fonts, and images within text boxes.
Why Are My Images Pixelated?
Images will print as they appear online. For best results, upload high-resolution photos to avoid pixelation.
Labeling Your Files
For custom calendars, include the care level in the Print Name. If there are multiple versions, mark the current one as “Current” and consider deleting outdated drafts. Edit the Print Name in the top left box on the customization screen.
Why Is the Last Day of the Month Appearing at the Top of the Calendar?
This occurs a few times a year when the last day falls on a Sunday, resulting in six weeks appearing within the same month. To preserve space and maintain readability, we move the final day to the first week, which is standard practice for calendar layouts.
Sending Orders to TSOLife
Forgot Your Newsletter Title?
Ensure the title on your order form matches exactly with the one on your community portal for accurate processing.
Viewing Files for Orders
Your calendar will be generated from the calendar section of your portal. Custom calendars pull from the prints section. Newsletters will be sourced from the newsletter section. Confirm title accuracy for correct processing.
When to Place Your Order
Order at least 10 days before the desired delivery date to ensure timely processing and shipping. Orders placed with less than 10 days' notice may not arrive on time.
Missed the Submission Deadline?
Submit your order as soon as possible. Late orders may experience delays, and we cannot guarantee on-time delivery.
Incomplete Calendar/Newsletter?
Finalize your documents before ordering to avoid delays. Consider expedited shipping for $25.99 to meet deadlines. Incomplete orders will be processed as submitted, and reprints will incur a $100 fee.
Incomplete Order Forms or Files?
Ensure all forms and files are complete before submission. Contact printing@tsolife.com for additional instructions if needed. Incomplete orders will be processed as-is, and changes post-submission may result in delays or additional fees.
Options Not Available?
If you need options not listed, please contact your corporate leader to discuss potential solutions with our design team.
Wrong Order Placed?
Contact printing@tsolife.com immediately to correct the order details. Do not place a new order. Reprints for incorrect orders will incur a $100 fee.
Making Changes Post-Order?
Reach out to printing@tsolife.com. Note that reprints due to changes will incur a $100 fee.
Proof Approval
Request a proof before printing, if desired. You will receive an email for proof approval. Please respond within 2 business days to avoid delays. Orders will proceed to print if no response is received within this timeframe.
Receiving Emails from printing@tsolife.com?
Our team may use a generic email address for order-related communication to ensure high-quality service. For other inquiries, please use support@tsolife.com or your Customer Success Manager’s direct email.
Shipping and Receiving
Order Completion Time
Production times vary. Orders placed 10 days before the end of the month typically arrive by the 1st. Expedited shipping is available for $25.99.
Tracking Your Order
You will receive email confirmation and tracking information once your order ships.
Damaged or Incorrect Orders
Contact printing@tsolife.com immediately if there’s an issue with your order. We will assist you in resolving the matter. Do not place a new order at this time.
Expedited Shipping
Expedited shipping, available for $25.99, utilizes Next-Day Air after processing. Note that delivery times are dependent on the vendor’s processing and shipping schedules.